Terms & Conditions

Last Updated: January 7, 2026

Terms & Conditions

1. Introduction

Information shown below is affecting your rights on this website, please read precisely before any activity on this website. We are Travel Magica and we look forward to the opportunity to act as an online portal for your need to connect with various vendors of services in travel industry. These terms and conditions (the "Agreement") describe what you are legally entitled to expect from us when you purchase travel related services through us, in addition to your obligations as a customer. The terms "we", "us" and "our" refer to Travel Magica & "you" "yours" "your" refers to the customer visiting on our website, this website user & otherwise using our services.

These terms and conditions are applicable to the usage of the Travel Magica by you. The website is for your education and information and is also used by us to obtain feedback with a view to providing information and services with respect to the tour, travel industry.

2. Disclaimers Related to the Service We Offer

We help you get connected with various vendors in travel industry for taxi, hotels & anything other required in the travel which is requested by you. We also connect you to travel agents, tour operators, companies which are offering service that you might be interested in to purchase.

We can only be called a medium of contact. However, we do not guarantee any of such service from any of our vendors as we do not personally verify their identity, we will try to collect the identity & other contact related information so that you can reach them in case want to contact however we do not take any responsibility of the information to be authentic in any manner or in case of our inability to provide any information related to the vendor. We work as a medium to pass requirement and services that you might be looking forward from us or you have raised an inquiry on our website or in our marketing network by filling up form online or offline, writing emails or a direct phone call to us.

We can only be called a medium of contact between you and various services providers across the country or outside the country. We recommend all of our users & customers to insure to perform a cross check on all possible information that they want before they purchase any service from any of the vendor we connect you to.

3. Group Departure and Campaign Pushpak Related Terms & Conditions

3.1 Definition of Terms Used

What is Pushpak?
Pushpak is a name of campaign given to the fixed departure based group travel activity by Travel Magica to facilitate travelers who're looking for group tour packages.

Registration in Pushpak:
A activity of customer sharing their basic details on a digital or physical medium to the Travel Magica for a pre-reservation review for final decisioning over their eligibility for Onboarding Enrollments.

Onboarding Enrollments in Pushpak:
An activity by company and customer to initial customer enrollments and adding their names in que for next travel date allocation basis availability.

Document Validation in Pushpak:
A backend activity by company to validate customer's documents to process the service.

Allocation of Travel Date in Pushpak:
An internal activity of the company in which company notifies the available travel dates to the customer and customer acknowledges and picks the preferred dates of travel.

Reservation in Pushpak:
Internal reservation processing by company for taking allocation of hotel rooms, seats in flights, transportation route planning, service blocking against money or security.

3.2 Package Inclusions and Exclusions

The offered package cost, does not include, personal expenses by customer (shopping, tips, camera, photoshoot, any documents processing cost, any other cost that not included in package of the service & exigencies during travel).

Campaign Pushpak offers accommodation in double or triple or shared Dorms based accommodation either with your co-travelers or your colleagues. If wish to opt for separate the rooms or hotel or other service, extra charges would be payable by customers and no deduction or adjustment in primary cost can be facilitated.

3.3 Refund and Cancellation Policy

After the successful "Onboarding Enrollment" or after lending approval by Partners or by Travel Magica, onboarding enrollments fee would not be refunded. It's only refundable in a condition where Travel Magica is unable to offer convenient partial payment plan to the customer.

After successful disbursal of the travel loan by either one party, cancelling the passenger onboarding is not allowed, in case any exception, real time condition would be revised and final decision over charges or cancellation would be shared, as per the conclusion of the final decision, refunds and cancellation charges would be shared with guest and be charged accordingly.

Exchange of person is not allowed if reservation is processed then no changes would be accepted after reservation.

3.4 Travel Magica Funded Trip Option

Travel Magica funded trip option shall be optional to different individuals and exclusively given after consent by the company after reviewing the requirement, customer would be given travel dates 3 months prior with having a minimum 85% of the payment received to the company.

In case any customer chooses to be associated with Trip Funded by Travel Magica, a minimum of 50% of the total payment need to be paid the customer.

3.5 Guest Responsibilities

Travel Magica will not be responsible for any loss of any guest due to missed flights, missed any service, customer not reached the meeting point timely, not reached boarding point timely, not reached gathering point timely, in such condition any expenses occurred due the act shall be paid by guest.

Pushpak Trip Managers are not responsible for personal assistance, incase any traveler need personal assistance, please carry necessary support person on charges as per the company.

3.6 Travel Date Allocation

The allocation of travel date is basis the final decision by the company and as per availability option, incase no availability on dates requested by customer, Travel Magica would be allocating the travel date as per the availability.

3.7 Pandemic, Illness & Force Majeure Cancellations

In case reservation is successful and trip needs to be cancelled by the customer due to any pandemic, administrative restriction, sickness or illness or hospitalization or any other reason, Travel Magica shall not be responsible for 100% refund and Travel Magica will be processing it as a general cancellation as per the policy defined under Pushpak campaign terms of service. For customer to cover the loss, necessary travel insurance recommendation would be shared by Travel Magica prior "Onboarding Enrollments", basis the which if customer bought the travel insurance then associated travel insurance company shall be the party of contact for the possible returns for the losses basis their terms which shall be completely separate and excluded from the support and service limits of Travel Magica.

3.8 Dispute Resolution

If any customer raises any dispute with any co-travelers or Pushpak Trip Manager or with any other subject that is impacting the trip for the group, then Travel Magica can separate the person from the group and ask the person to manage the trip own their own with assistance over returning back to India.

3.9 Payment Terms

We receive payment from the customer in different phase after onboarding enrollment.

• Onboarding enrollment fee is to be paid by customer post document validation and registration.
• 50% of the remaining balance shall be paid by customer once the travel date has been allocated.
• Remaining 50% of the balance would be shared either 35 days prior to the travel date or the final payment date as per the company.

In case client fails to make any payment by the due date, the service will be automatically cancelled and the booking would also be subjected as cancelled.

4. Travel Insurance

As a travel service consultant, we understand some un-certain issues during travel which are caused by nature, schedules, traffic, delay, disasters, natural calamity, accidents, theft, exigencies, medical issues, epidemic, injury or death and anything other that can be called an issue in completing your travel from home to back home. We highly recommend every one of our customers to buy a travel insurance to cover themselves from these types of issues and want to express a term that you must not travel without a travel insurance as we are not providing any cover for these type of risk nor taking any responsibility or liability for such issues. We suggest you to buy a travel insurance policy and it's totally between you and your travel insurance company for how they cover you. Please read and understand your travel insurance policy documents appropriately before you want to buy any insurance from any of our recommendation or non-recommendation insurance provider.

We recommend all of our customers to purchase travel insurance policy before they travel to any destination as we do not take responsibilities of medical bills, injuries, death, accidents or any other problem occurred due to travel.

5. Service Availability and Changes

In case of non-availability of resources, we will ask you change your travel date or plan your travel in a later date or if any way the travel is possible with higher charges then ask you to pay the difference amount.

As an audit on quality service, any proposal or quotation from our side might get re-evaluated by our team to avoid issues during travel. In such case, the finalization of package for hotels, total price, taxi, flights, trains or anything else provided to you in package itinerary or quotation email will only be considered finalized once re-evaluated and approved by our team and in such case we will confirm you the changes in written.

Reservation of hotels and other travel related services may face availability issues generally due to online inventory or blackout period, we may not be able to provide you a confirm booking in blackout period.

6. Service Conditions

Please note that air-conditioner in car or in hotel will not work in high hills or in winter seasons.

In case the client is carrying any valuable personal good, it is advisable not to leave it behind at the time of disembarking/leaving the coach. We will not be held responsible or liable in case of loss of such items. All baggage and personal goods are at all times and in all circumstances, the responsibility of the traveler.

7. Price Changes

If we are acting as your travel agent, we will pass on any such increase to you as we become aware of such increase. If we have arranged a package, changes in transportation costs including the cost of fuel, taxes, fees and exchange rates mean that the price of your travel arrangements may change after you have paid in full.

8. Cancellation Policy

If the Client is willing to amend or cancel his/her booking because of whatsoever reasons including accident, illness, or any other personal reasons including non-payment of the balance payment, the company is liable to recover Cancellation charges from the Client. All cancellations are to be communicated in written and advance amount is refundable after cancellation and booking charges.

9. Child Policy

• Children below 5 years are complimentary in parent's room without extra bed
• Children above 7 years will be charged as an adult
• We do not make Pre-Arrangements for infants, for milk, baby stroller or anything else

10. Prepone and Postpone

For postpone/pre-pone of tour packages are to be communicated in written and need to be informed us at least 14 days prior and only in the case where we have not initiated to any booking with which postpone/pre-pone charges may apply which will be notified at the time of communication with company depending on the vendor or supplier charges or availability.

11. User Accounts & Security

In the event you have reason to believe your account, username or password is being used in an unauthorized manner, you agree to contact us promptly so that the appropriate modifications can be made to your account. You are solely responsible for the confidentiality of your username, and password. Please be aware that information will be sent to your email address that you provided to us at the time of sign up. In order to become able to use the Travel Magica, you must complete in full an application form on the Website. As part of the application, you will be asked to provide us with a Username and Password. This username and password will be used by you when using our services.

Any activity you do on the website becomes property of Travel Magica. We reserve the right to modify or update that information suitably. You hereby consent to the receipt of physical & electronic communication from us.

12. Website Security & System Issues

Travel Magica is neither responsible nor liable for any viruses or other contamination of your system, nor for any delays, inaccuracies, errors or omissions arising out of your use of this site or with respect to the material contained on this site.

13. Content & Intellectual Property

We are providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by us of the site. Any linked websites in our website are not under our control and we are not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. You may not selectively download portions of the website without retaining the copyright notices You may download material from the website only for your own personal use and for no commercial purposes whatsoever. Any and all information that is submitted by you including but not limited to comments, feedback etc is the sole property of Travel Magica which may be used in any manner the Travel Magica deems fit. We provide all content to the best of our knowledge and we are not responsible for changes to third party content.

All content on the website including but not limited to icons, buttons, logos, text etc, as well as any and all trademarks, whether registered or not constitute the exclusive intellectual property of the Travel Magica and is protected under Indian law.

14. Privacy Policy & Indemnity

You may refer to our Privacy Policy on the website. You agree to indemnify, defend and hold harmless Travel Magica, and its officers, employees, agents, and any third party information providers to the Website, from and against all claims, actions, proceedings, expenses, damages and liabilities, which are the result of, or are in any way related to your use of the website.

15. Limitation of Liability

Travel Magica makes no warranty that this site will meet your requirements, the service or this site will be uninterrupted, the results that may be obtained from the use of this site will be accurate or reliable, any information or other material obtained by you through this site will meet your expectations and any errors in this site will be corrected.

We shall not be liable to you for any special, consequential, incidental, and exemplary or punitive damages, or loss of profit or revenues. We are also not liable under any circumstances for damages arising out or related in any way to your inability to access, or your difficulty in accessing, the website. All content and information provided by Travel Magica either through the website or otherwise is provided to you without warranty of any kind either expressed or implied, with regard to the merchant-ability, technical compatibility or fitness for a particular purpose with regard to any service, products or material provided by or through the website. We shall not be liable under any circumstances for damages arising out of or in any way related to products, services and/or information offered or provided by third-party vendors accessed through the website or by any other means.

16. Governing Law

These terms and conditions shall be governed by Indian law and the courts at Delhi shall have exclusive jurisdiction in all matters arising out of or in connection with the use of the website by you.